Shipping and Returns Policy

 

Orders will be processed within 1-2 business days for in-stock merchandise received before 11:00 AM, UTC+1, Monday through Friday. Orders processed on Saturday and Sunday will be processed the following 1-2 business days. We do not ship on holidays, any order placed on a holiday will be processed the next day. Shipping costs are calculated based on the weight of the products you purchase and your shipping address. You can view the shipping costs for the products you wish to purchase by going to the payment page.


Shipping to United Kingdom, France, Switzerland, Belgium, Monaco and Luxembourg

Standard shipping time is 5 to 10 business days after processing an order.

We thank you for your order and your patience.

Orders of €65 or more are shipped for free (FREE SHIPPING)
The shipping cost for orders under €65 is €3.97 .



International Shipping :

Standard shipping time is 5 to 14 business days after processing an order.

The shipping cost for orders is €14.97.



Free Shipping Offers

- Promotional offers cannot be combined with any other offer or previously placed order
- Shipping offers apply to all countries
- Oversized and expedited shipping still applies
- Other restrictions may apply



refund does not apply in the event of:


Delayed shipments for reasons beyond our control, including: unavailability or refusal of a person to accept delivery of the shipment, force majeure, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, enforcement of government-imposed security regulations or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil disturbances, disruptions of national or local air or ground transportation networks, disruptions or failures of communication and information systems and adverse weather conditions

Returns & Exchanges:

At Super Gloss, we do our best to make our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products.

We want our customers to know exactly what they are ordering.



Order Cancellation Policy:

We pride ourselves on our ability to quickly process all orders that are placed on our site.

Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at support@super-gloss.com as soon as possible.

A large majority of in-stock items are processed and/or shipped within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped.

No request to cancel your order can be considered if it has already been processed.



Address error:

It is your responsibility to verify the accuracy of this address and to contact us promptly to specify a change. The latter can only be done if your order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

In these cases, these packages can be returned to us, but not systematically.

If your order is returned to the sender, we will offer you a refund minus the shipping costs or we will offer you a reshipment, according to your choice.

You are not eligible for a reshipment or refund of your order until your package has been received by the sender.



Return Policy:

We accept returns* for any reason!

Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products.

If for any reason you are not satisfied, just contact us

Sign it and send it with your package to the address we will give you when you write to our support.